Mykadd99 Privacy Policy – Malaysian Player Personal Data Protection

Mykadd99 ("we", "Platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy explains in detail the types of personal data we collect, the purposes for collecting it, how we store and protect it, and your rights as the data owner.

This policy applies to all users of the mykadd99 platform, including the official website, Android and iOS mobile apps, and all related services provided by mykadd99. It also applies to visitors who browse the website without creating an account.

If you have any questions about how we handle your data, the mykadd99 support team is ready to assist via in-app live chat or Telegram, 24 hours a day.

Mykadd99 collects personal data from various sources. Below is a summary of the data types and their sources:

We only collect data that is genuinely necessary for the stated purposes. We do not collect sensitive data such as health information, religious beliefs, or political views unless required by law.

Mykadd99 uses your personal data for the following purposes only, and no use outside this scope will be made without your consent:

• Account management — create, verify, and manage your account on the mykadd99 platform.
• Identity verification (KYC) — meet legal compliance requirements relating to identity verification and anti-money laundering.
• Transaction processing — process deposits, withdrawals, and all financial transactions in your account.
• Gaming service provision — provide access to all games and features on the mykadd99 platform.
• Security and fraud prevention — detect and prevent fraudulent activity, account misuse, and other security threats.
• Customer support — assist you in resolving any queries or issues related to your account or gameplay.
• Service communications — send important notifications related to your account, transactions, and policy updates.
• Marketing (with consent) — send promotional offers and bonus information, subject to your communication preferences.
• Platform improvement — analyse aggregated usage patterns to improve the quality of mykadd99's services.

Mykadd99 does not sell, rent, or trade your personal data. However, there are limited situations where your data may be shared with specific third parties:

• Payment processors — payment service providers such as banks and digital wallet operators that process your transactions. They are bound by strict data protection agreements.
• Technology service providers — companies providing technical infrastructure, hosting, and security systems for the mykadd99 platform, with access limited strictly to the data required.
• KYC verification body — third-party services used to verify your identity documents during the KYC process.
• Legal authorities — law enforcement agencies or statutory bodies when required by court order or applicable law.

In all of the above cases, data sharing is limited to only the information required, and the relevant third parties are obligated to maintain the confidentiality and security of that data.

The security of your data is a responsibility we take very seriously at mykadd99. The layers of protection we have implemented include:

• Data encryption in transit — all data transmitted between your device and our servers is protected by SSL/TLS 1.3 encryption at 256-bit strength.
• Data encryption at rest — sensitive data such as financial information and KYC documents is stored in encrypted format on our servers.
• Multi-layered access controls — mykadd99 staff only have access to the data required for their role, with strict identity verification enforced for every access.
• Real-time security monitoring — automated monitoring systems continuously detect any suspicious activity or unauthorised access attempts.
• Regular security audits — mykadd99's security systems and policies are regularly audited by independent third parties to identify and address potential vulnerabilities.
• Incident response plan — mykadd99 has clear procedures for responding to any data breach, including prompt notification to affected users where necessary.

Mykadd99 retains your personal data only for as long as necessary for the stated purposes, or as required by applicable law.

• Active account data — retained for as long as your account remains active on the mykadd99 platform.
• Financial records data — retained for a minimum of 7 years from the transaction date, in line with financial and tax compliance requirements.
• KYC Data — retained for 5 years after account closure, in accordance with anti-money laundering legal requirements.
• Technical and security logs — retained for 12 months for security investigation and dispute resolution purposes.
• Support communication data — retained for 2 years from the date of last interaction.

Once the retention period expires, your data will be securely deleted using methods that ensure it cannot be recovered.

Mykadd99 uses cookies and similar tracking technologies to enhance your user experience. The following types of cookies are used:

You can manage your cookie settings through your web browser settings. However, disabling essential cookies may prevent you from using some features of the mykadd99 platform normally.

As a mykadd99 player, you have the following rights regarding your personal data. All of these rights can be exercised by contacting our support team:

The mykadd99 platform is not designed for individuals under the age of 18. We do not knowingly collect personal data from underage individuals.

If we find that personal data has been collected from an individual under the age of 18 without proper age verification, we will take immediate steps to delete that data and close the relevant account.

If you become aware that someone under the age of 18 has used the mykadd99 platform, please notify our support team immediately so that appropriate action can be taken.

Mykadd99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in the services we offer.

When there are significant changes to this policy, we will notify you via:

• In-app notification on mykadd99 upon your first login after the amendment.
• Email sent to the address registered in your account.
• A clear announcement on the mykadd99 website home page.

The date of the latest update is always displayed at the top of this page. Continued use of the mykadd99 platform after a policy amendment is considered your acceptance of the updated privacy terms.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us via:

• Live Chat: Available on the mykadd99 app, 24 hours a day, 7 days a week.
• Telegram: Through the official mykadd99 support channels available in your account.
• Email: [email protected]

Standard response time for privacy-related enquiries is within 2 business days. Data rights requests will receive a full response within 30 business days as required.