Mykadd99 FAQ – Frequently Asked Questions for Malaysian Players

The minimum age to register and use mykadd99 is 18 years and above. This is a non-negotiable requirement and we enforce this age limit through the KYC verification process. Any account found to be owned by a minor will be terminated immediately and the balance will be returned subject to investigation.

No. Each individual is only permitted to hold one mykadd99 account. Owning multiple accounts is a serious violation of our terms of use. If our system detects duplicate accounts under the same individual, all related accounts may be suspended and balances confiscated. If you have forgotten your existing account credentials, use the password recovery function or contact our support team.

The mykadd99 KYC process requires:

• A clear photo of the front of your MyKad (IC number and name must be visible).
• A selfie holding your MyKad next to your face.

All documents are processed within 24 working hours. KYC is required before your first withdrawal. Documents are stored with encryption and used solely for verification purposes.

Go to "Account Profile" settings after logging in. Select the information you want to update and follow the verification steps provided. To change your phone number or email, OTP verification to the old number or email is required as a security measure. If you no longer have access to the old number or email, contact mykadd99 support with identity verification via KYC.

mykadd99 accepts a wide range of popular deposit methods in Malaysia, including:

• FPX Online Banking — Maybank2u, CIMB Clicks, Public Bank, RHB Now, and other major banks.
• DuitNow QR & Transfer — fast and easy via your banking app.
• Touch 'n Go eWallet — instant deposits from your digital wallet.
• GrabPay — for users who are active within the Grab ecosystem.

All deposits are processed automatically and are usually credited within minutes.

Withdrawals to Malaysian bank accounts via local bank transfer or DuitNow are typically completed within 15 to 30 minutes. In all cases, withdrawals will be processed within 1 business day. Ensure your KYC is complete and your bank account name matches your mykadd99 account name to avoid delays.

A withdrawal may be rejected for several reasons:

• KYC is incomplete or has not been verified.
• The bank account name does not match the mykadd99 account name.
• Bonus wagering requirements have not been fully met.
• The daily or weekly withdrawal limit has been reached.
• The bank account entered is incorrect.

Check the notifications in your account for a more specific reason, or contact mykadd99 support for immediate assistance.

mykadd99 does not charge fees for deposits. Withdrawals are also fee-free for most methods within the set limits. However, third-party payment providers such as your bank or digital wallet may apply their own charges, which are beyond mykadd99's control. Check with your payment provider if you notice any unexpected deductions.

The welcome bonus is credited automatically once your first deposit is successfully processed. You do not need to enter any special promo code — the system will recognise that it is your first deposit and add the bonus directly to your account balance. Make sure you have read the bonus wagering requirements before depositing so you know what needs to be met before withdrawal.

The wagering requirement is the total amount you need to wager before bonus funds can be converted into withdrawable cash. For example, if the wagering requirement is 20x and you receive a RM100 bonus, you must place RM2,000 in bets before the bonus can be withdrawn. Wagering requirements vary by bonus type — check the terms of each promotion for full details.

Yes, you can choose to opt out of bonuses by disabling the bonus option before making a deposit. This is useful if you want to avoid wagering requirements and prefer to play entirely with your own deposited funds. You can manage your bonus preferences in your account settings or by contacting support before your deposit is made.

mykadd99 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Your personal and financial data is stored in a secure environment and is never shared with third parties without your consent, except as required by law. Our systems also comply with strict data protection standards to safeguard every user's privacy.

Act immediately:

• Reset your password immediately via the "Forgot Password" page.
• End all active sessions via the "Session Management" settings in your account.
• Contact the mykadd99 support team via live chat to temporarily freeze your account while an investigation is carried out.
• Review your transaction history and report any unauthorised transactions.

Our security team will investigate and take appropriate action within 24 hours.

Never. mykadd99 staff will never ask for your password, OTP, bank card details, or security codes through any communication channel — whether by SMS, email, WhatsApp, or phone. If you receive a message or call claiming to be from mykadd99 and requesting such information, it is a phishing attempt. Please report it to us immediately and do not share any information.

mykadd99 offers over 500 games across a wide range of categories including video slots, Live Casino with real dealers, local and international sports betting, bingo, and classic table games. The game library is updated regularly with new titles from the world's leading game software providers.

Yes, most slots and table games at mykadd99 are available in demo mode, allowing you to try the games without using real money. Demo mode is the best way to understand game mechanics, bonus features, and payout patterns before you decide to play with real money. Note: Live Casino games with real dealers are generally not available in demo mode.

Yes. All games at mykadd99 use Random Number Generator (RNG) independently verified by trusted third-party audit bodies. This ensures every slot spin, every card deal, and every game outcome is truly random and cannot be manipulated by anyone, including mykadd99 itself. The RTP (Return to Player) results for each game are also available in the respective game information.

Go to page Download at mykadd99.com and select the version that suits your device — iOS or Android. For Android, you will need to allow installation from external sources in your phone's security settings before installing the APK file. For iOS, follow the installation instructions provided on the download page. The app is free and lightweight — the installation size is under 50MB.

Minimum requirements for the mykadd99 app:

• Android: Android 6.0 (Marshmallow) or above, minimum 2GB RAM, 3G/4G or WiFi internet connection.
• iOS: iOS 12 or above, iPhone 6s or above, or a compatible iPad, with a stable internet connection.

For the best gaming experience, especially for Live Casino, we recommend a device with at least 3GB RAM and a stable 4G or WiFi connection.

App crashes are usually caused by:

• Outdated app version — make sure you are using the latest version.
• Phone storage almost full — free up space and try again.
• Insufficient phone RAM — close other apps running in the background.
• The app cache may need to be cleared — go to your phone's Settings and clear the mykadd99 cache.

If the issue persists after trying all these steps, uninstall and reinstall the app or contact our support team.